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Beginner
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Message 1 of 5

Cookie preferences

Can anybody help me as I have been ubable to get help from BT. Since the change to BTmail I am unable to set my Cookie preference to "Functional", it constantly reverts to "targetted". In addition my email times out after only a few minutes which requires me to sign in constantly and go through the cookie setting process again only to find it does not work. The whole BTMail experience has slowed and has become very user unfriendly, and Live Chat help does not connect to anyone! Is anyone else having these problems?  I use Windows 7 and prefer Mozilla Firefox (in case anyone sees these as the problem) Smiley Frustrated

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4 REPLIES 4
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Newbie
574 Views
Message 2 of 5

Re: Cookie preferences

I am having the exact same problem since my recent switch from Yahoo to BTmail. I am using Safari on imac.

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Newbie
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Message 3 of 5

Re: Cookie preferences

I have so many probems since the change of BT Mail.  It is not robust and should not have been released with so many glitches.  However, I feel that this problem with cookies is intentional by BT?  I do not want targeting cookies, yet there doesn't seem to be a way out of using them.  No matter how many times you try to change to functional cookies the system just reverts back to targeting.  Probably a real money-spinner for BT, who no doubt get royalties for this.

 

In addition, whenever I email BT I get loads of phishing messages warning me that the credit card I pay my BT bill with has a problem, etc!!!  I don't even pay my bill in this way.  Also whenever I carry out on-line banking or make payments on-line, the phishing world and its wife emails me with all sorts of nasty attempts to get my personal financial information.  I wonder if this has anything to do with the obligatory targeting cookies that we all have to suffer???  I also get loads of spam - for instance once I looked on a site for a steriod cream and now I am bombarded with rubbish about viagra, etc.  It is absolutely horrible.  Of course I block the sites and have placed rules to stop messages with certain words in them, but they are still finding their way through.  Rules and blocked addresses don't always work in any case - plenty still get through regardless. Another glitch?

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Distinguished Sage
Distinguished Sage
481 Views
Message 4 of 5

Re: Cookie preferences

You don't get cookies with a mail client, or adverts, trackers etc. Thunderbird and Windows Live mail are both free and are far superior to webmail.

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Distinguished Guru
Distinguished Guru
472 Views
Message 5 of 5

Re: Cookie preferences


@licquorice wrote:

You don't get cookies with a mail client, or adverts, trackers etc. Thunderbird and Windows Live mail are both free and are far superior to webmail ...


... and offer more security and to boot.

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