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Rifleman65
Aspiring Contributor

on ‎13-09-2021 15h12

445 Views
Message 1 of 3

Copies of written dialogues held on BT Chatline between Customer and BT Operative

During the past 24hours I have linked up via the chat line service with BT Operatives, and had discussions concerning a problem over my contract. After these written dialogues I have filled in the satisfaction survey and have also pressed the icon to receive a transcript via email of the relevant written dialogues . To date I have not received any transcription copy of either of these interactions. Does anyone know how long it takes for a copy of the written conversations to be emailed out. (or is this just to look good from BT's perspective without actually doing anything). 

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2 REPLIES 2
allanraymond
Expert

on ‎14-09-2021 0h53

395 Views
Message 2 of 3

Re: Copies of written dialogues held on BT Chatline between Customer and BT Operative

I've had similar problems during number of recent on on-chats with BT, nothing arrived with me when requesting an email copy of my chat

For one chat I  I had to make a Data Subject Access Request via the "bt.com/privacypolicy" page

 

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Rifleman65
Aspiring Contributor

on ‎14-09-2021 7h21

382 Views
Message 3 of 3

Re: Copies of written dialogues held on BT Chatline between Customer and BT Operative

It would appear that either there is a glitch with the software program that BT have and it's not responding to command, or it maybe that BT are unaware of it or it's being ignored by BT . It would be interesting to hear a response from BT on this matter.

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