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Ktmcleod23
Beginner

on ‎24-08-2020 14h54

1,050 Views
Message 1 of 3

Copper broadband connection time

I am waiting for my fibre broadband to be fixed. Been told today that BT would give me copper until it’s fixed. Few questions how does this get installed? Does someone need to come out or will it go through my usual internet? And how long will I have to wait for it to go live. Been waiting for a week with no internet so far and need to get it up and running ASAP. 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎24-08-2020 15h12

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Message 2 of 3

Re: Copper broadband connection time

do you currently fibre FTTP?  do you have the add-on Halo package?



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Ktmcleod23
Beginner

on ‎24-08-2020 15h18

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Message 3 of 3

Re: Copper broadband connection time

No fibre as of yet, was meant to be installed last week but there is a problem with the line outside so we are still waiting for open reach to fix it. Don’t have the halo pacakage

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