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Beginner
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Message 1 of 2

Correcting incorrect home address in Openreach database

The Openreach database has the wrong postcode causing us problems getting the fibre broadband which is now available. Would this be the cause of the alternative supplier saying that they can't reuse our current BT phone number? Could somebody please help with this. I posted a reply to someone else with a similar problem but got no response from a moderator so have started a new message.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Correcting incorrect home address in Openreach database

You would have to ask your new provider to do this, as the moderators can only help if you were moving to BT.

Your new provider can easily contact Openreach.

 

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