Could my Archer VR400 router be causing high packet loss / reduced internet speed?

[shawrangutan]

Hi,

I've been experiencing fluctuating internet speeds and line drop outs for months. Currently when I play games I received constant notifications in-game saying I am getting severe packet loss. We finally had a BT engineer come round yesterday who reported nothing wrong with our wiring, and recommended I switch out the phone line splitter - I did this, but it has not brought our net speed to what I used to experience (used to get consistent 10mbps, now it's typically around half that) and still getting high packet loss.

I can't see how it could be anything other than my router at this point. Is that possible?

[imjolly]

Can you post stats from your router

have you tried using the test socket with a filter to see if connection improves

enter phone number and post results remember delete number  http://www.dslchecker.bt.com/

[Keith_Beddoe]

Is your phone line working, and is there any noise on your phone calls?

[shawrangutan]

I have not tried the test socket, I'll give it a go tomorrow. See if you can make anything of these numbers though! Let me know if you want to see any other stats.

[shawrangutan]

Landline phone is working perfectly, no static or noise on the line - just did the quiet lline test to confirm.