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gmackay1903
Contributor
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Message 1 of 2

Crackling and Burning Smell from Home Hub 5

I have had a crackling noise and burning smell come from my Home Hub 5, as a pre-caution I've turned it off.  But depsite repeated attempts to get a replacement from BT no-one on the phone or via the live chat system seems to understand!

 

Any chance on getting help to get a replacement please?

 

 

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1 REPLY 1
gg30340
Distinguished Sage
Distinguished Sage
1,350 Views
Message 2 of 2

Re: Crackling and Burning Smell from Home Hub 5

You will need to phone them back and tell them what the problem is. This time tell them that flames have come out of it.

 

Obviously do not plug it back in. 

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