Want to help BT shape the future of our support products?x
We're looking for feedback on your experience with BT and some of our support products, to help make them work better for you. Take our 5-minute survey and you could win a £50 Amazon voucher. Read more here, BT Customer support products
I have had a crackling noise and burning smell come from my Home Hub 5, as a pre-caution I've turned it off. But depsite repeated attempts to get a replacement from BT no-one on the phone or via the live chat system seems to understand!
Any chance on getting help to get a replacement please?