Hi.I have an intermittent fault on my phone line.There is a bad crackling on the line and sometimes I lose broadband connection.This may happen a few times a day or every other day.I have done a line test but it found no fault.I have contacted bt about 3 times and they did find a fault and sent an engineer out,but he found no fault.Last time and engineer was supposed to come they didn't. What a terrible service.Everytime, I speak to a foreign person who doesn't have a clue and says the same thing,that it will be sorted,but it hasn't. Does anyone have any ideas how to get bt to actually fix my fault.
Thanks for that.Just tried it and there is noise.As I said earlier,everytime I contact bt they say there is no fault,but I know that there is one.I'll just have to keep ringing them or keep booking an engineer. Their service is shocking.Thanks again.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
It sounds like there could be a high resistance fault on the line. I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?
I tried calling you back today, sorry to have missed you. There wasn't an option to leave a message.
The reason for my call was to let you know that remote tests aren't picking up an issue so we will need to arrange an engineer's appointment. Can you drop me a reply to let me know when suits for the engineer?
I'll set this to call you again on Wednesday if I haven't heard any word back from you by then.