This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read ...
... and even if they were you wouldn't get anywhere. Companies do not discuss their credit check policies, especially in a case of sour grapes where someone is aiming to get a customer disconnected.
Presumably, you and BT were talking generically - not specifically about your neighbour?
There may be something about her situation that is different from yours. Or, maybe, BT did make a mistake. It doesn't change your position, though.
We were talking generically wasn't specific about her. The initial conversation was about my order. It was a question I asked them as to why hers went thru and mine didn't. I told them I wasn't wanting to discuss her account but he went into more detail than he should have!
She has openly discussed her situation with me as have I and they are both similar especially with the ccjs. I don't want anything to change my position, i just think things should be kept fairly.
I have to say that doesn’t sound right at all. The way your post reads (sorry if I am wrong) you were discussing her by name. I don’t see how the adviser could talk to you about her and her account without explicit authority from her.
I do advice volunteering and it’s amazing how many clients come in and comment on/ complain about /compare with someone else and their situation. We always try to get them to concentrate on their own issues. There is rarely anything you can do about it and it can eat you up!
I don’t see how the guy from credit referrals could possibly say that your neighbour’s order shouldn’t have been accepted. He didn’t know the details
I rather suspect that he was agreeing with you for a quiet life. Honestly, just concentrate on your own issues.