New here, but having read a few of the threads I realise that my problem is not that bad compared to some.
Anyhow can concur with the usual customer service phone loop ( waiited an hour once), plus two weeks and no
reply, so have contacted them four time in all, without any reply.
My problem is that I had high broadband charges upto £20 a month ( who pays that in this market ??) got onto
BT and signed up a new contract with after being told that that they could take off these high charges.
Received the bill with the charges still on there, so went through the usual as explained above. Anyhow, they now say
£15 off max like it or lump it. So I have lumped it and am looking for a new provider for the line, calls broadband etc.
Anyone know of any semi-decent company who can fulfill the role. ( Not Talktalk)
if you are in contact and cancel there will probably be charges