I'm having an absolute nightmare using the home move service. I'll list what's going on to make it a bit clearer, i am having no luck with the call centre staff and online chat staff resolving this, infact they are making the issue far worse and i am fearful there imcompotance is going to not only waste my time, but cost me a lot of money. I have spent numerous hours on hold and conversing with these guys, i'm getting so stressed out over this!
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
@ChrisReilly17 I would like to sincerely apologise about the problems with your home move order and the problems you have experienced when trying to get this sorted.
Please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.
I've still not heard anything back about this form. I also recieved a call on Friday regarding my comlpaint and the guy said a manager would phone me back within 48 hours, nothing for that too.
Please can you help me out as a matter of urgency, i've not had interenet in the flat since moving in nearly two weeks ago, and my monthly bill will be coming out in the next week or so and i don't want it to include all those errounous charges due to the customer service guys error mentioned above.
I am sorry you haven't heard back regarding your complaint. I've check our email queue and can see we've received your details. We have been extremely busy over the last few days so please accept my apology for the delay in getting back to you. There are a few cases a head of you in the queue and we'll reply as soon as we can.