after your fixed term contract expires so does the guarantee on your router which now belongs to you and up to you to fix/replace when your renew your contract BT extend the hub guarantee for the length of your fixed term contract. being out of contract gives you ability to move to another ISP at very short notice however any discounts you had have expired and you are now paying full price for your broadband package
As you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12
can you run btspeedtester and when first test completes then run diagnostic test and post results must be done with wired connection btspeedtester
are you using the test socket with a new filter
can you enter your phone number and post results remember to delete number wholesale FTTC check
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
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