I write on behalf of my mother to enquire if she is eligible to apply for the BT Basic package. Her phone package is option 1 but still costing £60 a month which is excessive
She is 86 years old and receives attendance allowance due to Alzheimer's dementia. She needs the telephone to contact us daily and vice versa only for reassurance, she has broadband for the router in order to connect the central heating system only. She has no computer.
I'd be grateful if you can let us know if my mother is eligible.
Thanks in advance.
Welcome to this forum.
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This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself
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Thanks for your reply. Tried sending an email to the team, but kept being asked for the information I'd already supplied. Along with their bad spelling, I thought I would try this forum for any ideas.
Hi @Tibbies Sorry you were having trouble submitting the details.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.