I have just had new fascia boards fitted.
On the boards was an old cable which looked about 40 years old.
After speaking to my neighbour who has lived here for about this time he said it was an old ntl line, which he also had on his fascia and my other neighbours. He said it was now disused and could be cut down.
So I cut I all down on my property and one of my neighbours.
Our other neighbour then came out saying her phone line was not working and the cable was the phone line.
She said she was going to to call BT to repair it at £114 per hour to repair.
She is an elderly lady who also has a police line connected for safety.
I cannot afford to pay for this repair to be carried out.
She called them out today and they said we had a very old shared line, each house these days is normally single served by BT. This means they have now got to dig the pathway up and install a single line to her property. They are not sure if she will be charged.
Surely if there is an old setup in place and this now needs updating to the current methods of installation this should be done by BT?
Can anyone advise?
I'm no fan of Openreach but to be fair they've been given responsibility for maintaining a vast network developed piecemeal over many decades and mostly not designed for the modern age. The update you suggest is logistically and financially out of the question, and there won't be much change in their policy of "if it ain't broke leave it alone".
All mistakes are genuine otherwise they wouldn't be mistakes. Frankly, most people would regard the removal of cables on the say so of someone who clearly didn't know what they were talking about was genuinely rash.
Yes but this was a genuine mistake, we thought it was an old ntl line. If we knew it was a bt line then we would have left it alone. I cannot afford to pay thousands of pounds for the path to be dug up a d neither can my elderly neighbour.
You may be able to make a claim on your household insurance, if it was an accident.
Its not unusual for a number of properties to be served by a multi-pair cable terminated on a distribution block.
If it was attached to the fascia, then it usually means it comes from a pole, so it should be a case of renewing the dropwire, and fixing it to a new position.
What a silly idea that was. Perhaps the cut cable can be re-jointed somewhere, lets hope its only a couple of customers off, and not the whole terrace.