Did you know that you can be cut off - not because you have not paid your bill - but because you are on a annual contract and when it expires you are expected to contact BT to let them know that you wish to continue with BT?
My daughter received no communication requesting her to continue with the contract - and she has been a BT customer for 5 years. It caught her unawares as she put it down to poor BT broadband and only realised when she tried to use her landline to complain. And guess what the office that deals with this is only open Monday - Friday between 8.00am to 9.00pm.
So she is left with no landline and no broadband - and can't now work from home.
I've been a BT customer for 37 years and only found out 2 years ago that I was on a annual contract when I contacted BT to find out why I was paying more than my daughter.
So check when your contract ends - or you too could be caught out!
As already stated, minimum period contracts now carry on month-to-month on standard prices once they've expired. Things have changed since you checked yours two years ago in that Ofcom have banned providers from renewing automatically for longer periods. It's advisable though to contact BT to see if a better price is available in exchange for agreeing to a further minimum term.
More to the point, what makes your daughter think it's because her contract has ended that she's been cut off?
I have been on a rolling contract for a couple of years now. I have no reason to recontract unless a particularly good deal is offered. The main advantage of a rolling contract is that you can leave whenever the whim takes you with no penalty.
Thanks for your replies. All we know is what BT's call centre told her last night. I also phoned and was told the same last night. She has been paying on direct debit Ok for past 5 years - so it is not money. Like lots of you, we assumed that it would just roll over month by month - not cut off with no prior notification. I have been a BTcustomer for 37 years - oblivious that BT had me on a annual contract - so that obviously was rolling over month by month for years.
Perhaps you are right it is a change in Rules & Regulations but it would be nice to hear - esp as phone & broadband are so important. We are waiting to hear from BT as I have lodged this as a complaint to them too
did you try live chat and see if they can help while you are waiting
When I said I was on a rolling contract it was perhaps a bad term, however if you continue paying and BT continue supplying the service you have a contract. The main difference is there is no longer any termination date.