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DevonLane
Beginner
197 Views
Message 1 of 2

Cut off without permission

A neighbour of my 90 year-old father arranged to move from BT to EE but gave the wrong instructions, resulting in my father being cut off. He is extremely distressed and close to a nervous breakdown. BT have been as helpful as possible, and given him a new package starting on the 15th Sept but can't speed it up without EE giving permission. EE just put the phone down on us. Why should my father have to wait so long without a phone through someone else's fault and why should he have to take out a new package? Incidentally, he has a line, broadband and tv package with BT. Any help much appreciated from a very worried son.
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1 REPLY 1
PaddyB
Moderator
Moderator
196 Views
Message 2 of 2

Re: Cut off without permission

Hi DevonLane,

 

Welcome to the community forum. I am sorry to hear that your father has been left without service. I can take a look at the details of your complaint. Please send me in your father's details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

 

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