I have recently swapped out my router for a 3rd party tp-link one.
Customer service we're not help setting this up. I seem to have it working ok but was wondering if resetting the DLM would help improve speeds now there is a new router?
If so how can I arrange this please?
If you have a stable connection then you don't need A DLM reset it should automatically set the best speed for your line whichever router you are using you just need to maintain connection 24/7
Only an Openreach Engineer and or their Support Desk can do a DLM Reset.
CP’s don’t have the facility to do them. Some of them did take part in a Trial a while back where they could request a Reset from Openreach without the need of an Engineer visit but I think that died a death some time ago and no information was given to whether the Trial was successful or not. Chances are it wasn’t and most likely came down to not being Financially viable.