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Contributor
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Message 1 of 72

DLM reset

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Is there anybody in the forum that can reset DLM so my fibre speed can go back up ??
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Distinguished Sage
Distinguished Sage
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Message 2 of 72

Re: DLM reset

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Not a chance. DLM can only be reset by an Openreach engineer once a fault has been cleared.

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Contributor
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Message 3 of 72

Re: DLM reset

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The engineer told me i can do it either of 3 ways:
1. Leave router off 24 hours to force it
2. Ring BT to get them to do it on the phone.
3. Wait 14 days for it to manually reset.
As BT never passed on my fibre details to openreach the engineer couldnt do it.....
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Distinguished Sage
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Message 4 of 72

Re: DLM reset

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did you get phone engineer visit?  fix your connection? unfortunately only broadband engineer can reset DLM



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Distinguished Sage
Distinguished Sage
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Message 5 of 72

Re: DLM reset

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@Dezza88 wrote:
The engineer told me i can do it either of 3 ways:
1. Leave router off 24 hours to force it
2. Ring BT to get them to do it on the phone.
3. Wait 14 days for it to manually reset.
As BT never passed on my fibre details to openreach the engineer couldnt do it.....

i doubt any of these will work



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Contributor
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Message 6 of 72

Re: DLM reset

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Yeah i had an engineer visit and he told me that BT had not told him my fibre details so he couldnt do a DLM reset. He told me to phone them and get them to do it or the other options i mentioned above
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Distinguished Sage
Distinguished Sage
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Message 7 of 72

Re: DLM reset

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@Dezza88 wrote:
Yeah i had an engineer visit and he told me that BT had not told him my fibre details so he couldnt do a DLM reset. He told me to phone them and get them to do it or the other options i mentioned above

Not a chance, that was just so he could do a runner!

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Message 8 of 72

Re: DLM reset

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Only Openreach can carry out a DLM reset and then only if a fault is fixed all the things you were told a basically incorrect and bad information
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Distinguished Sage
Distinguished Sage
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Message 9 of 72

Re: DLM reset

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Presumably the engineer visit was as a result of your previous post when you said you had noise on the phone line. If it was it will have been a telephone engineer who called and carried out the repair.

 

Telephone engineers do not do DLM resets so I suspect that he has told you that rubbish so it would make him look as though he knew what he was talking about.

 

Assuming your line is now fixed all you can do is wait until DLM slowly increases your speed. This can, but not necessarily will take two or three weeks.

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Message 10 of 72

Re: DLM reset

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After speaking to BT on the phone in the UK they have said he was right and they have requested a DLM and also something else to bring my speed back up. Just glad to have phone line sorted now. Many thank to all that replied to my posts over the last few days. Sorry for being a pain in the **bleep**. I will leave you in peace now.
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