I don't know why the internet industry is still run by nerds but it IS, and BT is full of them!. Which means end users have to look at menu screens full of goobligook. You people who know the black art of networking need to wake the f up and stop writing software that offer pointless menu options which are written in a foreign language. Let's say a non techy wants to connect a NAS drive to the BT HUB so he can access his files over the internet. OMG!!! Not f possibleusing BT and NAS drive menu systems! Tell me p l e a s e when are you techies going to BE USER FRIENDLY? By year 2017 - 2030 by 2067?
The BT hub is pretty much one of the easiest and simplest devices out there to use. How about instead of insulting and ranting at people you describe your problem and maybe if you tone it down people will feel like helping you out. We're all just customers here why should we help you out if you can't be civil?