DO NOT USE BT MAIL IF YOU HAVE AN IPHONE

[mrwe]

I received this email after contacting BT about ALL of my sent emails being deleted. I contacted 2 days after they deleted all of my emails, and they are still claiming data recovery is not possible. This is a disgusting response from BT. No attempt to tell me which supposed setting caused them all to be deleted, no assurance that this is a bug they're conscious of and are actively resolving. AND if this is 'a fairly common issue', why in the world do they not have a back up to ensure clients' data can be recovered. I am so unbelievably offended by this response.

[licquorice]

If the problem is with the Apple mail app I'm not sure why you think BT would be trying to resolve it.

However, I am surprised the mails have been permanently deleted from the server and are not recoverable.

[mrwe]

I have contacted apple, but if this was an apple problem, people from all over the world would be having this issue. user @mJayL contacted apple and they assured him that this was not a problem on their side, and even offered to contact BT and attempt to see what was going on, which BT rejected.

[mrwe]

Yes, I can't believe that emails would be permanently deleted off of the server within 2 days of them being deleted, especially as I did not ask for them to be deleted.

[licquorice]

Conversely, if it were a BT problem, it wouldn't just be happening on Apple Mail, it would also affect Android apps. The mail servers won't be aware of what app is being used. 

[mrwe]

There seems to be at least one android user that has had this problem - https://community.bt.com/t5/Email/My-Sent-Email-Folder-is-empty-and-I-think-some-emails-have/m-p/204...