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Aspiring Contributor
4,401 Views
Message 1 of 97

DON'T JOIN BT!

All you get is lies and more lies. Look for a different supplier if you can.

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Recognised Expert
4,387 Views
Message 2 of 97

Re: DON'T JOIN BT!

The purpose of these forums is to provide a place where users can use their experience to help each other.

 

This is a really unhelpful post which neither asks a question or provides any useful information. Please don't waste our time in this way.

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Aspiring Contributor
4,372 Views
Message 3 of 97

Re: DON'T JOIN BT!

This post is certainly more helpful than BT who have lied to me all week. Their staff seemed quite embarressed when I proved they were lying to me. I have spent 2 days waiting in my house for a bt engineer to call who then hasn't turned up, I was promised a call back from BT today which hasn't materialised.

 

I still have no telephone line or broadband, although I do now have a nice new router, which when you speak to BT they haven't even sent out yet!

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Distinguished Sage
4,356 Views
Message 4 of 97

Re: DON'T JOIN BT!

Hi just a few point OPENREACH do the installation work for your line and broadband on behalf of BT Retail your supplier also a line and broadband service can be activated any time up to midnight it is also possible that if you already have a line to your property that a visit to your home is not required as any work can be carried out at a local street cabinet and /or your local exchange

If you have a phone socket at your home have you tried a phone in the socket or even plugged the hub in to see if you have service ??????
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Distinguished Sage
4,355 Views
Message 5 of 97

Re: DON'T JOIN BT!

Also I note from one of your other posts the forum mods have offered you help have you taken up there offer!! they have an excellent record for sorting out problems
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Aspiring Contributor
4,327 Views
Message 6 of 97

Re: DON'T JOIN BT!

Hi John,

 

The problem is that BT are not only not sorting the problem out, they are actually lying to me as to the resaon why my line has not been connected etc.

 

Reason 1 was that the order had never been processed.

 

Reason 2 was that the engineer had visited the exchange and there was a problem there.

 

Reason 3 was that I had contacted BT and had asked them if I could keep my old number from my previous property and this was causing delays. They were shocked when I denied this and was also able to quote the new phone number they had already given me for the new property.

 

I asked where my new router had gone to. It hadn't been sent out as the order had never been processed and wouldn't be sent out until a new order was placed. The router then arrived this morning despite it being to late to post it out last night, so it was obviously just sent out late but they didn't want to admit it.

 

The date of the order was printed on the packaging for the new router and clearly shows the order being placed 3 weeks ago.

 

Yesterday I was contacted by a manager at BT who promised that I would receive a phone call this morning to let me know when an engineer would be calling. It is now 8.30pm and I am still waiting.

 

Despite BT clearly being at fault they refuse to do anything about it and refuse to keep their promises to contact me. Their BTfon and BTopenzone are both available at my new property yet BT refuse to allow me to use this service whilst they sort the problems out - BUT I CAN USE IT IF I PAY THEM £5 A DAY.

 

I have so far lost over £100 due to BT being incompetent and all they can do is say ring again tomorrow!

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Distinguished Sage
4,311 Views
Message 7 of 97

Re: DON'T JOIN BT!

As I said in my other post get the mods involved they will get it sorted they are very good at sorting problemslike yours if you contact them they will respond to you direct by email or phone it is well worth doing and will save yo a lot of wasted tine and undue upset they are a small team of uk based specialists and they have acces toall parts of BT
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Newbie
4,227 Views
Message 8 of 97

Re: DON'T JOIN BT!

yes at lease someone is telling the truth.....DON'T JOIN BT........still awaiting for my broadband to be fixed....phone line down ( the fault is from your home....£150 charge ).........will be leaving bt quick as possible

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Distinguished Sage
4,223 Views
Message 9 of 97

Re: DON'T JOIN BT!

Hi there is only a charge £130 if the fault is found to be inside your home after the master socoket if you have tried to to connect a phone at the test. Socket behind the frontplate of the master socket and the fault is still there that means any extententions ard wiring within your home is ok the fault is then on the BT network you WILL not be charged

If you leave BT and you are still in contract you will incur cancellation charges and also if you went to another supplier you would still have to wait for Openreach to repair the fault
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3,768 Views
Message 10 of 97

Re: DON'T JOIN BT!

 

I really feel I must respond to this old comment - "Don't join BT!" is using the customer's experience to help each other.

 

This is a very helpful post and I just wish I had seen a comment like this before I signed up - it would have been very helpful indeed.

 

Now - I am just waiting to reach the end of Contract to get away from BT.