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Newbie
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Message 21 of 97

Re: DON'T JOIN BT!

I wish i came on here before i joined BULL***T TELECOM, yes they are full of lies, "Oh we have a technical problem"

 

I've been waiting nearly a month now for my new line to be installed, when i was told it would take 16 days to do.....

 

I'm on a new houseing estate and right oppisite me is the marketing suite, i could throw a lead ballon at their window, well they have a phone line, and they have had it for 6 months, WHERE THE **bleep** IS MINE, i have paid up front for line rental, 12 months in advance, so you have my money.

 

ANGRY................................VERY ANGRY.............................

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Distinguished Sage
Distinguished Sage
897 Views
Message 22 of 97

Re: DON'T JOIN BT!

welcome to the forum

 

email the mods and see if they can find out what's happening to your order  http://bt.custhelp.com/app/contact_email/c/4951

 

can take mods a few days to contact you



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Highlighted
Newbie
887 Views
Message 23 of 97

Re: DON'T JOIN BT!

Hiya, thanks for the welcome Smiley Wink

 

I have just been on the phone to them and the english lady told me that my line was used for the marketing suite, so hense the reason i am still wiating for bt to lay a new line, apparently.....

 

I have now been given a date of 4th August, lol, she forgot to add 2012 Smiley Very Happy

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Highlighted
Newbie
865 Views
Message 24 of 97

Re: DON'T JOIN BT!

Interesting.  This is a re-run of a problem I had last winter: the sales team and engineers not communicating correctly, missed appointments and phone calls, router sent, but sales staff didn't know  It took me a couple of months to get installed - now working fine.  

 

The interesting bit is that in six months nothing has changed!  Do ofcom know?

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Highlighted
Distinguished Sage
835 Views
Message 25 of 97

Re: DON'T JOIN BT!

C6SSYBOY Hi you can only contact the forum mods here by email using the link made by imjolly they are a small UK based specialist team who have a great record for getting problems resolved they then contact you by either email or phone directly to you
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Beginner
783 Views
Message 26 of 97

Re: DON'T JOIN BT!

Hi Dave. I had BT phone and Total(ly useless) Broadband connected on Friday 29/07/11. I completely concur with your comment and to the other user who stated that this is indeed an informative post. My phone is unusable due to the amount of noise on the line and the Broadband drops out more often than it is connected, undoubtedly down to the line problems. Luckily, I still have Virgin Broadband connected for another three weeks so am able to use the internet. I have spent a number of months toying with switching provider, not because of any technical issues with Virgin but mainly because of pricing issues. My Broadband dropped out once in about 2006 with Virgin, not their fault, a car hit the main box in the road. I have a very, very bad feeling that this level of connection is not going to be matched by BT, even when my line problems get fixed. I work at home on a regular basis and cannot live with service dropouts ever. Not once a minute, hour, day, week, month or year. End of. I am now contracted to BT for another 17 months and 28 days (tick tock, tick tock) but will be getting reconnected to Virgin, even though it will cost me effectively twice a month for the same services. It's very unfortunate that by the time you are posting on these forums, it is probably because you have a problem and are undoubtedly signed up to BT. But on the offchance that there is someone out there who has decided to join this forum; is not with BT and is pondering a switch from cable, my experience so far is: Don't do it! Yes, I know there are millions of satisfied BT customers, but I can only speak for myself and so far, I wouldn't believe anything BT tell me and I wouldn't trust OpenReach engineers with a pair of blunt scissors and a set of wax crayons. I'm sure my experience is isolated as BT would not have a business if every new connection was like mine but I now know why Virgin costs more, its the same reason a Audi A4 costs more than a Ford Focus. It is, (in my experience) quite simply, a better product. I will reconnect to Virgin, honour my 18 month contract with BT,  and learn a valuable lesson. You do indeed, get what you pay for. 

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Beginner
698 Views
Message 27 of 97

Re: DON'T JOIN BT!

My BT Vision service was set up on 18th July 2011 on 29th July it broke down, I telephoned India for help with this BRITISH Telecom service and was on the telephone for 50 minutes, I could not understand half the things the gentleman at the other end was saying hence the 50 minute telephone call - we tried several things to get the box working but I kept getting an error message, it was decided that a BT Vision engineer would come out on Tuesday 2nd August and that I had to be in between 1-6pm, I stayed in all day - no-one telephoned me and no-one knocked on the door (I was livid), I decided to ring BT again at 8.05pm and was on the telephone for 8.28 minutes and was told that I would get a call back from a Supervisor, who did call at 8.12pm, I was on the telephone for another 20 minutes.  The Supervisor apologised and would investigate why I was not telephoned about the engineer not calling, he is to call me today between 1.40-2pm with his findings.  He has set me up with another day for the engineer to call which will be Friday 5th August, I found this utterly ridiculous, if the engineer did not call on the Tuesday why the **bleep** can he not call on the Wednesday.  Being a new customer I will not have had use of my BT Vision box from 29th July to 5th August,  I was also told that there would be no charge for this service (I should think not!!!).  Why is it that we have to hang on the line to be answered in India, I asked for a UK telephone number to call but the Supervisor said there was no number in the UK that I could call.   What is happening here?????  is this not a British Company that should be employing British Workers in the UK????    I really don't know what to do as my experience so far has been abominable, I have no confidence in this company......   UPDATE!!!!! I DID NOT GET A CALL TODAY AS PROMISED (AS EXPECTED)............

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Newbie
673 Views
Message 28 of 97

Re: DON'T JOIN BT!

I have been a BT customer for years. I didn't want to change because my broadband connection had been so reliable .... until last week. Overnight I could no longer connect to the internet, although my telephone line was working for voice calls.

 

I then rang BT to report the fault. After an hour and a half in a "queue" I rang off and redialled, and surprisingly I was answered almost straight away. (What happens to the queue?). I then spent an hour or so checking the settings on my PC and the router. They then went off to do a line check and said they would ring back the next night. The next night I got the call back. OK so far. They concluded that my router was broken and that I needed a new one. I had a brand new BT home hub which had never been taken out of the box. I installed it and still I couldn't connect to the internet. I rang back the next night and after going through all the same checks as the previous night I was told that the home hub was broken as well as my router. Because my contract with BT had expired, they said that if I signed up for another year, they would send me a new home hub which would work. I was convinced that my router was not defective, and didn't want to sign up for another year, in case I wanted to move to another provider instead.

 

At the weekend I took my router to a friends house and tried to connect to the internet with it. It worked perfectly. On Sunday I rang back to BT and ended up going through all the checks again before they gave up as completely baffled. They referred me to another department which was wrong, but they tried to help anyway. They said that someone would ring us back but it may take up to 48hrs. Two days later I phoned up to complain, and still ended up in India. They wanted  to go though all the computer checks again for the umpteenth time, which I declined to do. They again told me that my router was broken, and I pointed out that I had checked it and it worked perfectly. I am currently waiting for an exchange engineer to contact me in some way to try to resolve the fault. I am not holding my breath.

 

If you want to complain you still end up in India which seems to be a brick wall. Does India actually run BT now?

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Highlighted
Beginner
668 Views
Message 29 of 97

Re: DON'T JOIN BT!

SURPRISE, SURPRISE - BT DID NOT TELEPHONE TODAY BETWEEN 1.40PM & 2PM AS PROMISED.....  DID NOT TURN UP YESTERDAY OR TELEPHONE TO RECTIFY PROBLEM WITH 11 DAY OLD VISION BOX, I HAD TO STAY IN BETWEEN 1PM & 6PM FOR ENGINEER OTHERWISE THERE WOULD HAVE BEEN A CHARGE, WHAT ABOUT MY CHARGE FOR MY WASTED TIME..... EXTREMELY BAD SURVICE!!!!!

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Highlighted
Moderator
Moderator
650 Views
Message 30 of 97

Re: DON'T JOIN BT!

Hi Redford & Alky_Lee

 

I can have the issues you have described investigated for you.

 

Please send me an email using the contact us form in my profile. You will find the web address for this form in the section about me.

 

Thanks

 

Stuart

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