Yes i know this John, BTretail buy from BTwholesale as setup by OFCOM but its still BT, and havent BT used that to their advantage?? "Sorry thats an issue for Openreach, but you can't talk directly to them", case closed.
I think this is a very helpful remark i wish i had seen it before i joined i have had problems for months with them and they do tell so many lies i got told numerous lies even tho i had the proof of things that were said they still continued to lie i do not trust BT at all and cant wait to find another supplier i made complaints 3 times which were never answered surprise surprise, i am lodging a complaint with the ombudsman and they cannot and should not getting away with all the lies. And how they treat and speak to people.
Sorry that your complaints have not been replied to. I can have it chased up for you.
Email me using the contact us form in my profile its in the section about me.
Yeah regret joining them. Been having consistent problems for the past two years and nothings been done about it, BT fail to understand that it may be their fault at times.
Well, I`ve been with BT for many years and I mean many years and I`ve no complaints. I get GOOD service and I find their customer service very good.
My download - upload speeds are very good.
I`m on option 3 (unlimited) and I can not remember the last time I had to contact BT to report any problems.
I found the UK (not offshore help) help very good when I had reason to contact them.
Not everyone hates BT.
picalo28 your own post has been replied to if you follow the suggestions given then we may be able to offer more help to you the 10days is a line training period while the exchange equipment provides the fastest and most stable speed your line can support during this time you can expect speed changes and disconnections this is perfectly normal with all isps during the 10 day training period it is important that your hub is left powered up with no manual restarts to allow stabilisation
I can quite understand the problems you had. There are clearly quite systemic problems at BT. However, before
I join the swarms of ex customers to enlist with TalkTalk, Im gonna make **bleep** sure (together with colleagues in
associated industries) that we get to the truth. Yes, I take your point too - truth is what's at issue here.
When your told one thing by a seemingly well meaning guy who speaks only pidgeon English ( eg - and I quote "Everyone who accesses MyBt at the moment is UNABLE to see their Broadband useage Monitor because Bt has withdrawn it.!" - Then you go onto the BTCare Community Forum and are told by three customers that they ARE able to access it, you begin to wonder about that narrow line between Lies, **bleep** Lies & Truth. Hey- Im a dog with a bone now - particularly as my previous message about useage monitor unavailability was promptly marked SOLVED when in fact it hasn't been. Among the lines of enquiry we will be exploring of course will be the 'glib' messages from persons who are
allegedly genuine contributors to this very BTCare Community Forum. I feel sure thats going to be interesting. Watch this space !!!! Yours Roy Henry