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Guru
415 Views
Message 11 of 27

Re: DSL Down - No internet for me!

John, they also look at this thead and will be able ot see that he cannot talk due to the operation on his throat. It's part of the job skill set to be able to commucate via more than one medium. 

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xanxion
Contributor
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Message 12 of 27

Re: DSL Down - No internet for me!

I ended up having a friend who called round call it, and from what i can make out the following has occured:

 

last month i called to cancel landline and internet due to the possibility of moving to another country,

the next day i called again to cancel the cancellation, the guy on the other end said that both the cancellation orders had been removed and everything would continue as normal.

the other day when net went down, as it has done so in the past i didnt immediately put 2+2 together, but after going over it through my friend, with bt that seems to be the case.

 

BT engineer came out today to reactivate the line and hook everything back up, but hit issues as the line i was originally connected to had been given to someone else, and the new line they were putting me on had a fault on it, so they say it will be sorted tomorrow instead.

 

Now, my landline still does not work but the internet is now working again, the only issue is that my down speed which used to be (via speedtester.net) constantly 76+/16+ is now reporting 37/16, the latter suggests that it's still on the 80/20 profile so im not sure why the former seems to be on the old 40 profile?

 

Would this just be a result of the repairs not being completed for the phone side of things or is there something i need to do to restore the old profile of 80/20?

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Guru
385 Views
Message 13 of 27

Re: DSL Down - No internet for me!

Due to your phone line not working there sitll could be a fault on your line, if the speed doesn't pick up by tomorrow when the phone has been fixed then report back here.

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xanxion
Contributor
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Message 14 of 27

Re: DSL Down - No internet for me!

Lines fixed, here are my current speeds:

 

http://www.speedtest.net/result/2278747836.png

http://www.speedtest.net/result/2278749876.png

 

I used to get WAY higher than this, any ideas?

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Guru
359 Views
Message 15 of 27

Re: DSL Down - No internet for me!

Hey, can do you this speedtest so we can see your IP profile.

 

1. Go to www.speedtester.bt.com
2. Click on ADSL & FTTC (Fibre to the cabinet) diagnostics)
3. Enter your telephone number, leave service ID blank (not required)
4. Click submit, confirm your telephone number when prompted
5. Let it test your broadband connection
6. Copy the download and upload results including the IP Profiles for both

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xanxion
Contributor
354 Views
Message 16 of 27

Re: DSL Down - No internet for me!

Ah there we go, :

Download speedachieved during the test was - 45.44 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 47.43 Mbps

Upload speed achieved during the test was - 16.93Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


how do i get the ip profile reset?
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Guru
348 Views
Message 17 of 27

Re: DSL Down - No internet for me!

You won't be able to get the profile reset with those speeds, you just need to wait for DLM to increase your IP profile over the next week or 2.

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xanxion
Contributor
316 Views
Message 18 of 27

Re: DSL Down - No internet for me!

Today would have been the 4th day since the line was fixed, speeds had slowly been improving (ip profile had gone up to 66meg), however this morning for no apparent reason the DSL line has completely died again, despite the phone line still working just fine (previously the phone line was dead too)

 

*sigh* 😞

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Distinguished Sage
304 Views
Message 19 of 27

Re: DSL Down - No internet for me!

all you can do is call the help line again and get an engineer out
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Spurious20
Beginner
304 Views
Message 20 of 27

Re: DSL Down - No internet for me!

How about this? I lost Infinity internet- no DSL- just before going on holiday for a week. It was still down when we returned. Called the Indian call centre and an Openreach guy appeared next day (Saturday). Turned out that someone while working in the local cabinet had disconnected our internet feed (the phone worked ok). Hopefully this is a one off

occurence but all the same it is worrying that this carelessness can happen.

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