DSL checker and Openreach site say FTTP available, BT site and adviser on phone say No

[ross82]

When I put my landline number in the DSL checker or Openreach website, they both say FTTP is available. When I put in my number and address on the BT site it says no fibre available. When I called and spoke with an adviser, she said their system hadn't been updated yet and I should just keep checking. The weird thing is my nextdoor neighbour got upgraded with BT 2 weeks ago. Screengrab below shows what I get from DSL checker. What am I missing?

Many Thanks!

[brookheather]

If you don't currently have FTTP installed then you would require a home installation of the ONT but OR are not accepting orders due to COVID-19 until June so you will have to wait until then.

[imjolly]

phone 08005874787 the FTTP team

installations are on hold until June

https://www.openreach.com/covid-19-coronavirus

[ross82]

Thanks for responding so soon! What is ONT and what does installation entail if FTTP is already described as available?

[smithjones · Accepted solution]

Optical Network Terminator - ONT

Basically this is installed by Openreach inside your house, think of it as a modem, its not a hub or wifi router, that gets plugged into the ONT.

Without a ONT the Fibre cable from outside cant be plugged into anything and it appears the only way for this to happen is a engineer enter the home, which they currently wont do.

The checker saying its available is just that, its available.

[imjolly]

ONT looks like this