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Message 1 of 3

DSL connected but authentification with ISP fails.

Our connection to the Internet keeps dropping even though router indicates we have a DSL connection. Now no Internet connection at'all but BT ran a line test and say there's no problem. Tried all usual checks to no avail and helpline could not suggest anything. Bought new router but same problem. Any ideas? Thx
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: DSL connected but authentification with ISP fails.

welcome to the forum

 

do you have more that one socket in your home and if so have you tried then all.  which router are you using?



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Distinguished Sage
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Message 3 of 3

Re: DSL connected but authentification with ISP fails.

Hi what username did you enter into the new hub it should be bthomehub@btinternet.com if that is not entered it will not authenticate same applies to the home hub suggest you check those settings
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