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Jojok1975
Beginner
543 Views
Message 1 of 11

DSL light not on

Help!

my dsl light on my open reach box doesn't go on so I have no broadband - anything I can do?

BT say I have to be home for half day for them to send and engineer but I work full time and have no holidays!!

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10 REPLIES 10
imjolly
Distinguished Sage
Distinguished Sage
539 Views
Message 2 of 11

Re: DSL light not on

If you are using openreach modem are you on infinity?  Have you tried resetting the modem?



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john46
Distinguished Sage
527 Views
Message 3 of 11

Re: DSL light not on

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Jojok1975
Beginner
515 Views
Message 4 of 11

Re: DSL light not on

No, all looks fine 😞
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imjolly
Distinguished Sage
Distinguished Sage
512 Views
Message 5 of 11

Re: DSL light not on

Have you reset modem?



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Jojok1975
Beginner
508 Views
Message 6 of 11

Re: DSL light not on

Yup have reset the modem
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john46
Distinguished Sage
503 Views
Message 7 of 11

Re: DSL light not on

is there still a problem
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Jojok1975
Beginner
499 Views
Message 8 of 11

Re: DSL light not on

Yup. No DSL light.
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john46
Distinguished Sage
496 Views
Message 9 of 11

Re: DSL light not on

then you need the engineer visit to fix this problem
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Jojok1975
Beginner
491 Views
Message 10 of 11

Re: DSL light not on

Do they do sat appointments?! I'm really struggling as can't take time off work and worried they wil charge me a fortune!!
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