Hi everyone, posting in the hope that the community and/or moderators could advise of solving a problem similar to mine.
Long term customer of BT for internet, recently switched from unlimited broadband to unlimited fibre broadband. During that time - 10+ years - there was never any issue of continued daily outages.
Last month (26th June), switched from broadband to fibre as mentioned above. From that switch date, and particularly in the last fortnight, there has been serious problems with outages of hours (whole evenings/weekends) with fibre. To preempt the questions that get asked on here (and I understand you have to ask them)
The problem - The connection is present and mostly stable during the daytime/working hours. The last five days particularly, it is noted that the connection drops at 6-8pm and is out for the whole evening. Over the weekend, there was sporadic periods of uptime during the weekend afternoons. Weekend evenings were complete disconnections. The smarthub sits in rotation of orange, flashing orange, pink etc. Line tests, running the online diagnostics produces no results.
Engineer visited last week with no discernible improvement - in fact, whatever his proposed fix may have been, seems to have made it worse. Just to stress, though, the engineer was extremely helpful and dilligent!
The quiet line test - there is zero noise on the line at any time of testing. During both uptime and the downtime.
The hardware - the problem exists on the supplied BT Smarthub, a BT smarthub from a previous home, and two TP Link routers.
In addition, the problem still demonstrates when two TP Link ethernet adapters are plugged in, or unplugged. Saw this problem elsehwhere and ruled it out.
Broadband cable, filter, adapters, and a mix therein of all have been tried with the same results.
The test socket plug in - no difference, problem is still present
Rebooting and resetting to factory - no difference, problem is still present
Other relevant information - there was a second phone line installed in this house for the days of unfiltered internet. The phone line is long disconnected and when connected to a corded phone yields no sound. Including this info for fullness of the facts as it may be pertinent to the wiring issues.
My layman's diagnosis
There is a problem with my wiring and/or capacity at the box across the road. The connection always cuts out at "peak times" and doesn't recover until morning. Noted though that it can sit out dead overnight. I am fairly confident there is no interference from other devices or magnetic devices etc. Noting again there was never *any* problems of this nature in over a decade of BT broadband.
