cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
PoMoPink
Contributor
487 Views
Message 1 of 4

Data charge on reset date

Go to solution

Just got my BT bill and I've been charged 2p (yes, I realise worrying over this amount sounds ridiculous) for 0.19Mb of data on the day my BT Mobile month resets. I didn't go over my allowance the previous month (never got any warning emails and was way under the last time I checked, although as far as I can see there is no way to check past months).

 

Is it possible that this is because I was using data in the 'gap' in time while the month resets?

 

I'm not bothered about the 2p, but worried that it's possible for me to be charged for data outside my contract - I know this can rack up quickly 🙂

0 Ratings
3 REPLIES 3
PoMoPink
Contributor
457 Views
Message 2 of 4

Re: Data charge on reset date

Go to solution

Another 7p charge on this month's bill for 0.66Mb of data when I'd not gone over.

 

I'd still like to know what's going on.

0 Ratings
john46
Distinguished Sage
453 Views
Message 3 of 4

Re: Data charge on reset date

Go to solution
Hi Welcome to the Community Forum

I am sorry to see you are having problems with your BT service

I suggest you contact live chat at this link they should be able to help you


http://bt.custhelp.com/app/contact/c/2902
0 Ratings
PoMoPink
Contributor
418 Views
Message 4 of 4

Re: Data charge on reset date

Go to solution

Never got round to asking anyone. Didn't happen this month.

0 Ratings