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Beginner
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Message 1 of 2

Data charges of £10 - with no details

I have been charged for 47 seperate data charges of £10 on my mobile data bill

There are no details of the volume of data that is being charged

BT tell me that they are not allowed to see what the charge relates to.

 

Has anyone else had these mysterious £10.00 charges on their mobile data bill and did you find out what the charges were for?

 

Thanks

 

keith

 

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1 REPLY 1
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Newbie
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Message 2 of 2

Re: Data charges of £10 - with no details

Hi there, I joined BT a few weeks ago and am getting mobile data charges and no one at BT can tell me why.  On 3 days when I had charges I didn't take the phone out.  I have now changed my package to exclude my mobile.  I cancelled roaming data and my wifi which made no difference.  Can't see the point of a mobile package when you are afraid to use the phone.  They offered to reduce my surcharge limit from £40 to £5 and cancelled some of the surcharges.  I am on a strict budget and at least I know now what my bill will be.  I still have no idea what the charges were for, they just say they cannot say due to data protection.  Quite a nice little earner!

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