Solved! Go to Solution.
Thanks for taking the time to get in touch with us. I'm sorry that we didn't update your account to remove the BT Sport charges. I'd like you to know that I removed the additional monthly charge completely. Do you need my help with anything else at all? I'll be in the office on Friday if you need to speak with me.
You are very welcome. Don't worry about asking me questions, that's what I'm here for.
Yes, you will continue to get BT Sport free as part of your package. I have personally had the chargeable service removed from your account. I've checked your monthly billing charges and I can see that the charge is removed.
Do you need my help with anything else at all?
I'm sorry that the order journey has not gone a smoothly as it should have. We will be happy to help you if you send us your details and one of the other members of the team will be in touch. You can contact us by clicking on my user name and selecting contact the mods.