Wonder if a member of the BT Support team could help.
I recently ordered Inifnity at a new property. The phoneline needed re-activating, order has gone through and has been processed. I had an activation email yesterday saying everything is good to go.
It isn't though, far from it, the landline is completely dead and the broadband is down.
I raised a fault with tech support who have given me a fault reference but I can't track the progress on it.
When I log in with my BT ID it says no fault found. It does say there is a fault logged on the service status checker when I type the landline number in.
I'm not sure if the issue is due to me having the same BT ID when I used to be on BT Mobile?
Solved! Go to Solution.
Issue has now been resolved. Openreach found a fault at the master socket.
Thanks for posting back to let to the Community know the solution to the problem you were having