Deal not honoured

[Sadie26]

Hi John. I have recontracted  now at 37.99. The order is going through, so please can you just confirm the way forward now re. Discount etc.  Many thanks

Sandra

[JohnC2]

Hi @Sadie26 Thanks for the update and it seems that whatever caused the original order failure is still affecting your account and preventing the order completing. I have raised a case with our software team to investigate and fix and will keep you updated. Once I get this sorted I will then correct the billing.

Cheers
John

[Sadie26]

Ok thank you John.

[JohnC2]

Hi @Sadie26 It looks like the error on the account has been fixed and I've managed to get a colleague to get a recontract deal applied. The order should close later today and I'll check with you tomorrow and deal with the remaining billing issues then.

Cheers
John

[JohnC2]

Hi @Sadie26 I just wanted to check that you received my email on Thursday and if you still need me to help you further or are happy that this has been resolved now. 

Cheers
John

[1Truthseeker]

Record everything when you are dealing with all utility and service companies, you then have evidence of your calls PLUS their response and offers to prove what you have been offered! Simply use the video on your mobile or the voice recorder depending on you make and model. Good luck and stick to your guns, I have a similar problem with them and will post how I get on.

[Sadie26]

Hi John

Apologies for the delay in getting back to you. I’ve been on holiday.

all seems ok now so thank you for your help.

[DanielS]

Thanks for getting back to us @Sadie26.

I'll make sure @JohnC2 knows when he returns to office tomorrow.

Just to confirm, are you happy to close your case?

Thanks

DanielS

[Sadie26]

Yes