Hi John. I have recontracted now at 37.99. The order is going through, so please can you just confirm the way forward now re. Discount etc. Many thanks
Hi @Sadie26 Thanks for the update and it seems that whatever caused the original order failure is still affecting your account and preventing the order completing. I have raised a case with our software team to investigate and fix and will keep you updated. Once I get this sorted I will then correct the billing.
Ok thank you John.
Hi @Sadie26 It looks like the error on the account has been fixed and I've managed to get a colleague to get a recontract deal applied. The order should close later today and I'll check with you tomorrow and deal with the remaining billing issues then.
Hi @Sadie26 I just wanted to check that you received my email on Thursday and if you still need me to help you further or are happy that this has been resolved now.
Apologies for the delay in getting back to you. I’ve been on holiday.
all seems ok now so thank you for your help.