I have been forwarded a letter threatening my deceased father with debt collection and legal costs. When my dad died, I contacted BT and cancelled all of his accounts. BT admit that they can see that the account was ceased but a 'technical glitch' meant it was not closed properly. There is no account number on the letter and it does not say what the debt is for, (i.e. whether it is broadband, mobile, BT Sport etc, all of which he had with BT). I have called the number on the letter and several others, I have so far spoken to 9 different people and spent over 3 hours on the phone, been told the account is closed and then by someone else that it hasn't. I am being passed from pillar to post and nobody will help me. I am at my wits end and clearly extremely distressed. This is not what I need when I am grieving! The people now living in my father's house are hounding me as they are concerned that debt collectors are going to turn up on their doorstep! After failing to get a satisfactory response by phone, I tried to contact BT via the email address provided on the letter 'noreply@bt.com' but got a message back immediately stating that, '
Delivery has failed to these recipients or groups:
noreply@bt.com (noreply@bt.com)
The recipient's mailbox is full and can't accept messages now.
I don't know what to do next? How do I get through to someone who can confirm, in writing, that the account is closed?
