Declining speed

[russellmiddleton]

How low does BT Infinity have to get before a fix?

Download Speed (Single-Threaded Only)
Date, Time Mean Mbps
14 Jan 2019, 00:00 6.59 Mbps
14 Feb 2019, 00:00 6.97 Mbps
14 Mar 2019, 00:00 4.84 Mbps
14 Apr 2019, 00:00 4.55 Mbps
14 May 2019, 00:00 3.53 Mbps

[Keith_Beddoe]

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@russellmiddleton wrote:

How low does BT Infinity have to get before a fix?

Download Speed (Single-Threaded Only)
Date, Time Mean Mbps
14 Jan 2019, 00:00 6.59 Mbps
14 Feb 2019, 00:00 6.97 Mbps
14 Mar 2019, 00:00 4.84 Mbps
14 Apr 2019, 00:00 4.55 Mbps
14 May 2019, 00:00 3.53 Mbps

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You were on ADSL, not BT Infinity, unless you have changed recently?

[russellmiddleton]

I'm just going by what the  BT Smart Hub Manager and my BT bill say:

Broadband and Calls

13 Apr - 12 Jul 19

This is the cost of your Package at £60.99 a month, charged in advance from
13 Apr 2019 to 12 Jul 2019. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband Superfast Fibre 2 Unlimited
Line Rental Plus is now included in your package

[Keith_Beddoe]

As you had posted on the ADSL board, I have moved this thread to the Infinity (FTTC) board.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker

Please remember to edit out your phone number before you post the results.

What speed were you quoted when you started the contract?

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Please can you post the full connection information from the smart hub?

As you are using the BT Smart hub please can you post your connection stats by, Open a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager.  Click ‘Advanced Settings’ and then ‘Technical log’