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Petrolhead1
Aspiring Contributor
548 Views
Message 1 of 4

Deeply frustrated with BT

We moved to a new build house one month ago but no sign of a phone line yet. We did everything by the book placing the order at the about 2 weeks prior to the move. We have a litany of delays and excuses but no sign of an engineer or anyone down a manhole. The latest is they are blaming contractors for not laying cable. It's made worse by the fact that the sales office for the estate is just 30yards away and has full broadband. The delays are slowly strangling my wife's business but there seems to be no concern or care being expressed at all. Next step may be to start making some fuss on social media and to escalate the case up the chain of command.
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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
546 Views
Message 2 of 4

Re: Deeply frustrated with BT


@Petrolhead1 wrote:
The delays are slowly strangling my wife's business

 

 

Welcome to the BT Residential Customers forum

 

If you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

 

Thanks



BT do not permit you to use a residential account to run a business, as its against their T&Cs.

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Petrolhead1
Aspiring Contributor
527 Views
Message 3 of 4

Re: Deeply frustrated with BT

BT can try and control the use of residential lines but in practice they cannot effectively enforce those t and cs
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
521 Views
Message 4 of 4

Re: Deeply frustrated with BT


@Petrolhead1 wrote:
BT can try and control the use of residential lines but in practice they cannot effectively enforce those t and cs

It depends on whether you want to be able to claim for actual financial loss, if you have a protracted fault. This is only possible on BT Business. A better SLA is also available.

 

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