The Engineer can go in. They’ve been told they can for faults that have a Total Loss of Service and New Provision, including FTTP that is taking over an ADSL/VDSL Circuit.
This guy either was using it as an excuse not to do jobs to prove some kind of point or he didn’t want to because maybe himself or a close family member is high risk. Either way his Manager/Control shouldn’t be pinning him Provision work and giving it to someone else who will. Maybe he has asked not to get it though and this is the point he’s now proving, you and all the others houses he won’t work in are the unfortunate victims of a broken policy.
Thank you for the information. I went out.and bought a Mifi in the end yesterday. Unfortunately, given my husband's job we needed to get something sorted urgently.
I very much aporeciate everyone's input on here.
You have probs dome the right thing. Have waited ovet a week for my mini hub but it hasnt beem activated