The Engineer can go in. They’ve been told they can for faults that have a Total Loss of Service and New Provision, including FTTP that is taking over an ADSL/VDSL Circuit.
This guy either was using it as an excuse not to do jobs to prove some kind of point or he didn’t want to because maybe himself or a close family member is high risk. Either way his Manager/Control shouldn’t be pinning him Provision work and giving it to someone else who will. Maybe he has asked not to get it though and this is the point he’s now proving, you and all the others houses he won’t work in are the unfortunate victims of a broken policy.
