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munkfarmer
Beginner

on ‎13-06-2016 14h49

866 Views
Message 1 of 5

Delay in Infinity 1 activation, can anyone shed any light?

Hello all,

 

I'm sure this is a fairly common issue so I'll be brief:

 

I had an activation date for infinity 1 last friday 9th June, there is already a phone line in the new house we've moved into.

 

Friday came and went and when I spoke to customer service over the weekend they said it hadn't happened and all they could tell me is that it's delayed until Monday 20th June but they had no additional info.

 

I work from home and am scraping by on a flaky FON hotspot so anything anyone can do to shed some light or, even better, speed up the activation would be appreciated more that words can say!

 

I can provide account numbers etc as required.

 

Many thanks,

 

Chris Matthews

 

 

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4 REPLIES 4
Webby
Distinguished Sage

on ‎13-06-2016 15h18

856 Views
Message 2 of 5

Re: Delay in Infinity 1 activation, can anyone shed any light?

can you post the results for your telephone number from thos checker please http://www.dslchecker.bt.com
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munkfarmer
Beginner

on ‎13-06-2016 15h39

844 Views
Message 3 of 5

Re: Delay in Infinity 1 activation, can anyone shed any light?

Hi Webby,

 

When I submit the number I get:

 

"There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line."

 

Thanks,

 

Chris

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imjolly
Distinguished Sage
Distinguished Sage

on ‎13-06-2016 15h40

842 Views
Message 4 of 5

Re: Delay in Infinity 1 activation, can anyone shed any light?

so are you a new bt customer? or just upgrading



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Webby
Distinguished Sage

on ‎13-06-2016 15h56

837 Views
Message 5 of 5

Re: Delay in Infinity 1 activation, can anyone shed any light?

Can you try the adress checker on that site. Make sure you use the address checker and not the postcode checker.
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