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Aph36
Aspiring Contributor
548 Views
Message 1 of 6

Delayed infinity connection where to now?

Can anybody guide me in the right direction?

I was due to have my broadband switched over in March but it still hasn't happened. Originally I was fobbed off but on week 9 I was told bt openreach would complete the work that was needed on the 31st of July. I'm now on week 17 of no internet and the work still hasn't been completed. I have emailed the ceo which has got the complaint escalated to executive level but the promised date has still been and gone.

I'm at my wits end with it all and just want to be connected and don't have an alternative to get fibre.
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5 REPLIES 5
PaddyB
Moderator
Moderator
520 Views
Message 2 of 6

Re: Delayed infinity connection where to now?

Hi Aph36,

 

I am sorry to hear that you have been left without service. I would like to take a look at the details of your complaint. Please can you send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Aph36
Aspiring Contributor
513 Views
Message 3 of 6

Re: Delayed infinity connection where to now?

Hi Paddy

Thanks for the reply. I have somebody dealing with the problem from BT. I'm asking really to see if anyone else has had any similar problems and if they had anymore luck than I have in getting the problem resolved.

Cheers
Andy
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john46
Distinguished Sage
508 Views
Message 4 of 6

Re: Delayed infinity connection where to now?

Paddy is one of the forum moderators and BT Specialists you would be able to get this resolved fully and give you a single point of contact in the UK i strongly recommend you take up his offer of help
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Aph36
Aspiring Contributor
503 Views
Message 5 of 6

Re: Delayed infinity connection where to now?

John, as I have said I have a contact at BT that is dealing with my problem. It is someone who contacted me after sending an email to Gavin Patterson. I have gone through a number of procedures with the complaints department that ended with me contacting the boss of BT. I have thanked Paddy for the reply.

I am looking for somebody who's been in a similar position that I have to see how they got it resolved.

Thanks for the reply
Andy
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john46
Distinguished Sage
498 Views
Message 6 of 6

Re: Delayed infinity connection where to now?

Normally here if there are similar problems to yours the forum mods resolve it
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