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jabes
Beginner
1,131 Views
Message 1 of 10

Deleting email accounts after 150 days

Hi. I have just received an email from BT on their change in service and the fact that they will delete email accounts that have been unused for 150 days. I just want to know if this is legal? If it is will there be a way of informing the account holder BEFORE the email account is deleted? So any important can be saved on there. Maybe I'm being touchy I just think the wrong emails could be deleted by mistake.

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9 REPLIES 9
Devon_Dave
Distinguished Guru
1,127 Views
Message 2 of 10

Re: Deleting email accounts after 150 days

Just make sure you log into the account every 100 days.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 10

Re: Deleting email accounts after 150 days

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pottyperson
Distinguished Guru
Distinguished Guru
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Message 4 of 10

Re: Deleting email accounts after 150 days

Welcome to the forum. Yes, it is legal. No, BT do not apparently intend to give warning, probably because if an account is not used the message wouldn't get read anyway. There's more info here.

 

If you really do need to retain an unused account, you can keep it alive automatically by adding it to an email client set to check for messages on launch. On the whole, it's probably better not to rely on a third party to look after important stuff, and I would routinely download precious emails to my computer irrespective of BT's new rules.

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mikef
Aspiring Expert
1,088 Views
Message 5 of 10

Re: Deleting email accounts after 150 days

Does viewing your email on a tablet device count as 'logging in', or do you have to open a browser and actually log in?

cheers
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gg30340
Distinguished Sage
Distinguished Sage
1,085 Views
Message 6 of 10

Re: Deleting email accounts after 150 days

Yes it counts.if you read the other posts I linked to previously this explains what counts and what you can do!

Andy_N
Distinguished Guru
1,044 Views
Message 7 of 10

Re: Deleting email accounts after 150 days


@gg30340 wrote:

Yes it counts.if you read the other posts I linked to previously this explains what counts and what you can do!


Hi.

 

Actually, as yet it's not sure if it does count. K9 on android for example is like mailwasher, it's just a simple interface to email. It doesn't specifically login - but it would seem like it should count Smiley Happy

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gg30340
Distinguished Sage
Distinguished Sage
1,042 Views
Message 8 of 10

Re: Deleting email accounts after 150 days

Andy_N.

 

Is it not the case that if you have IMAP set up on your tablet or phone then that would count as that is going into your email account?

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IanC
Recognised Expert
1,038 Views
Message 9 of 10

Re: Deleting email accounts after 150 days

@Andy_N

How do you think K9, or Mailwasher, do what they do, if they don't login to the account?
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Andy_N
Distinguished Guru
1,027 Views
Message 10 of 10

Re: Deleting email accounts after 150 days


@IanC wrote:
@Andy_N

How do you think K9, or Mailwasher, do what they do, if they don't login to the account?

I think I was being a little dumb Smiley Surprised

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