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Contributor
1,877 Views
Message 1 of 3

Demand to change password

Is this genuine or has BT been hacked?

 

SMTP
Task 'mail.btinternet.com - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR [AUTH] (#MBR1213) Please verify your account by going to https://login.yahoo.com'

 

Trying to login on line takes me to a (unsecured) page telling me of suspciiious activity and demanding I change ny pasword to access my e-mail!

 

(all was working fine yesterday)

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2 REPLIES 2
Highlighted
Distinguished Sage
Distinguished Sage
1,867 Views
Message 2 of 3

Re: Demand to change password

I assume you are using an email client, if so which one?

 

This is the log on page for BT webmail.

 

https://signin1.bt.com/login/emailloginform

  

These are the settings for email clients such as Outlook and Thunderbird or Windows Livemail

 

http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/346,6588,6591

 

Use this link to change your passwords.

 

https://register.btinternet.com/cgi-bin/chpasswdsso

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Highlighted
Aspiring Contributor
1,852 Views
Message 3 of 3

Re: Demand to change password

Petros, this is a problem that I have also been having.  Check your inbox to see if you have any 'Mailer Daemon' messages about failed emails you didn't send.  If so, then you're in the same boat I am - someone has spoofed your email address and using that to make their spam seem more like genuine emails, and BT/Yahoo's system is detecting this as 'unusual activity' and flagging your account for a mandatory password change.  Expect this to happen about once a day until the spammer moves to another email address, as there is nothing you can do about it and BT/Yahoo is seemingly unwilling or unable to anything about it also.

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