Deregister handset bt3570

[Peterhill87]

Hi, I can't deregister the faulty handset from the base and I can't register my new handset until the faulty one has been deregistered? Help!

[VeteranISPUser · Accepted solution]

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@Peterhill87wrote:

Hi, I can't deregister the faulty handset from the base and I can't register my new handset until the faulty one has been deregistered? Help!

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Hi @Peterhill87   You could try the product helpdesk (when they are open)

Product helpdesk information

If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

[RobbieMac]

Hi @Peterhill87 

Welcome and thanks for posting!

Sorry you're having problems with the handsets.  Your best bet would be to chat with product support using the contact details above.  Thanks @VeteranISPUser  

Cheers,

Robbie

[Peterhill87]

Hi, many thanks for your prompt reply, after trying various solutions I contacted support who directed me to a premium number.

[Peterhill87]

After a lot of head scratching I tried one of the other working handsets and I was able to deregister the faulty handset from there.

The new handset had problems registering with the main base, but after a few hours I tried pressing the find button on the base unit until the blue button was flashing (registering mode not obvious in the instructions) and then registered the handset, phew!!

[DavidM]

Great post there @VeteranISPUser . Kudos to you 

Glad to hear that sorted everything for you @Peterhill87 . Post back if you have any other problems.

Cheers

David