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DavidCo
Expert
981 Views
Message 1 of 20

Device disconnected

I have a HH5B with 3 devices connected (wired)

If I get a log showing the following of 1 device what is actually happening?

14:52:50, 12 May.Device Disconnected: 192.168.1.226, 40:3d:ec:b3:c7:fc, unknown
14:52:50, 12 May.Wire Lan Port 1 down

 

Is this a disconnect by the HH5 or the device

 

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19 REPLIES 19
Liam_
Recognised Expert
978 Views
Message 2 of 20

Re: Device disconnected

Did a set-top box just get switched off?

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DavidCo
Expert
967 Views
Message 3 of 20

Re: Device disconnected

The device is a YouView but I had 3 of these over a 30 min period.

I was trying to simplify my questions, however here is a fuller log.

14:52:50, 12 May.Device Disconnected: 192.168.1.226, 40:3d:ec:b3:c7:fc, unknown
14:52:50, 12 May.Wire Lan Port 1 down
14:48:21, 12 May.Device Connected: 192.168.1.117, 00:22:15:17:80:4f, David-PC
14:47:20, 12 May.Device Disconnected: 192.168.1.117, 00:22:15:17:80:4f, David-PC

 

 

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Liam_
Recognised Expert
963 Views
Message 4 of 20

Re: Device disconnected

Without knowing if the TV box was turned off at that particular time it's difficult to say.  As far as the PC goes it could be power settings causing the network card to go into 'sleep mode'.

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DavidCo
Expert
955 Views
Message 5 of 20

Re: Device disconnected

'tis a puzzle, cos the power settings are 'off'

I do use powerline on my PC but all lights are on etc and it only takes 2 seconds to come out of power save anyway.

I have also installed Network Genie and this shows powerline adaptors ok so not powerline.

Perhaps I should go wireless just for funSmiley Frustrated

 

 

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Liam_
Recognised Expert
947 Views
Message 6 of 20

Re: Device disconnected

If you have power save on the PC it would account for the router saying the device was disconnected.  My router, not a Hub, will move a device from the connected list to the idle list in a couple of seconds if I remove the cable and back again in the same length of time when reconnected.  All power save modes are disabled here in the power plan and the network adapter in Device Manager.  So I doubt it's really a concern, seems the router log is just showing what it's supposed to.

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DavidCo
Expert
945 Views
Message 7 of 20

Re: Device disconnected

Nothing makes sense.

Power save on the PC is off always has been. I do not use any sleep functioin.

I wonder if there is any cache to be 'flushed' (Atheros)

 

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Liam_
Recognised Expert
940 Views
Message 8 of 20

Re: Device disconnected

You might have a look here,   https://pandapow.co/how-to/win-reset-adapter/

see if you can get a fix.  Had a look at all the PC's here none have Atheros so can't try duplicating the problem.

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DavidCo
Expert
902 Views
Message 9 of 20

Re: Device disconnected

Thank you for that link, although as I have Vista some did not apply.
However it set me off trying out a lot of testing.
To clear up I started with the 'usual' resets & then compared the disconnect times with Windows Event Logs, absolutely nothing.

Then I compiled a list of the disconnect times and 'elapsed' times.
Uh-oh!
There was no pattern within 12/24 hour periods.
However all disconnects had one of three elapsed times.
30sec
60sec
120sec
All of them!

I have no idea of what/how/why 'cos I cannot find anything that could fit.

 

Sometimes I go for a week without any issues and others could be 3-4/day

 

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Liam_
Recognised Expert
895 Views
Message 10 of 20

Re: Device disconnected

A most odd occurrence.  Have you tried the latest drivers?  Not knowing the exact make/model of your computer this is a best guess suggestion.  Based on most Vista OEM installs being 32bit.

 

https://www.atheros-drivers.com/download-driver-for-Atheros-chipset-with-id-22-and-WindowsVista-32bi...

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