Just wondering if anyone can help with some connection issues with BT Infinity. It started on the last router a couple of months ago probably mid october. We got a replacement router in about a month ago and I actually think its got worse.
Problems appear as follows:
Not sure what the issue is, two routers have now shown these symptons. Microfilters are where they need to be.
When I click the button to run a speed test for fibre in the home infinity, it tells me I dont have BT Infinity, I think there might be an issue with the account or line.
Software on router: Software version 126.96.36.199.188.8.131.52.11 (Type A)
If anyone can suggest troubleshooting or a solution please let let me know.
You should not need micro filters. Your master socket should have had a filtered faceplate fitted which would have done away with the need for filters.
Do you have a white Openreach modem and a Homehub?
Use this speed tester then carry out the further diagnostics and post back all the results including your IP profile for up and down.
Sorry yeah you are right there is a faceplate fitted. I do have a white openreach modem and the black home hub 3.0.
This is weird it says I am not on fibre:
"No Fibre to the Premises (FTTP) services have been found at this address. Please check the postcode or use the Telephone Number or Service ID to conduct the test.
Click here to try again"
Are the drop outs on wireless or wired?
Make a direct connection from your PC to the modem which will eliminate the homehub. Follow this guide to do that. Use your computer as normal and run the speed test again also check to see if the connection drops. If it stays connected it would suggest a faulty homehub.
Step 1: Remove the homehub from the modem
Step2: Connect your pc/laptop into the modem using LAN1 port
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username firstname.lastname@example.org and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.