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keithn
Contributor
342 Views
Message 1 of 4

Different phone line with BT other things?

We have had two BT engineers visit because of interference on the phone line, both did things to the exchange box up the road, and now the line is completely dead.

 

I am hoping a third engineer may finally solve the problem (I have been promised a call back) but I am now thinking that maybe the problem simply cannot be solved.

 

We are very happy with BT Broadband and the sports channels, so does anyone know - if we have to use someone else for a phone line, can we keep the BT broadband and sports?

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
341 Views
Message 2 of 4

Re: Different phone line with BT other things?

No you need the phoneline from BT as well



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john46
Distinguished Sage
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Message 3 of 4

Re: Different phone line with BT other things?

regardless of phone provider unless moving to cable all use the Openreach network and engineers but as posted you still need your phone line from BT
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Ectophile
Distinguished Guru
321 Views
Message 4 of 4

Re: Different phone line with BT other things?

I would add that "cannot be solved" isn't an option.  If you live in an area that has phone lines, then BT are legally obliged to offer you a working phone line if you ask for one (and pay for it, of course).

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