Different result about fibre availability from phone number check and address check.

[lirhtc]

I have moved to a new property recently. In order to have proper broadband I have checkek the fibre availability from https://www.btwholesale.com/includes/adsl/main.html 

By using the phone number I got this result:

But when I use my address it gives different result:

I am now using the standard broadband which is totally unacceptable. I tried to order unlimited infinity 1 online but I was told I can't have it beacuse where I live. Howere my neighbors around me can all have fibre except me. What happens there?

[Keith_Beddoe]

Welcome to this user forum.

Is your phone line with BT Retail at the moment?

If so, how long ago was it activated?

[lirhtc]

Thanks for your reply. The phone line is with BT and it was just activated a week ago.

[Webby]

It can sometimes take a little while for the details to be updated. However, there is the possibility that you're on an EO line, which means there's no cabinet between your home and the exchange and as such you can't get FTTC.

Can you try inputting your telephone number into the Openreach where and when checker please and let us know the results.

[lirhtc]

That is the result from openreach checker but I don't really understand what does it mean.

[Webby]

Was that using your telephone number or address?

If it was the telephone number, you just need to wait a little longer for the BT Wholesale checker to update.

[lirhtc]

The openreach check result was according to my phone number. Thanks for your reply. I will keep trying to check with BT.

[Webby]

If it's not changed 10 days after your line went active, post back and we'll see if the mods can help.