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JulieC78
Beginner
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Digital Vault Problems!

Good morning,

 

 

I wonder if somebody could help me with a Digital Vault problem?

 

I have the Digital Vault with extra storage, which I pay £5 per month for and have done so for about 4 years.  Admittedly, I haven't logged in to my account for a while but when I tried to upload some photos at the end of last year, I was unable to do so. 

 

My vault is showing the list of all my photo folders but when I click on any of them and try to view a photo, I get an HTTP404 error message.  I have made 3 or 4 calls to the helpdesk but have never received the promised call backs.

 

I have auto backup installed and have re run this a couple of times, but it has made no difference.

 

Has anybody had the same problem? Help!!!!!

 

Thanks very much

Julie Smiley Happy

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