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Bobsherunkle
Beginner

on ‎19-08-2021 21h24

1,880 Views
Message 31 of 37

Re: Digital Voice Issue

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Please specify exactly where I can find the link Digital Voice - Calling Features - I can't see it on MyBT.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎19-08-2021 22h05

1,875 Views
Message 32 of 37

Re: Digital Voice Issue

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@Bobsherunkle wrote:

Please specify exactly where I can find the link Digital Voice - Calling Features - I can't see it on MyBT.

https://www.bt.com/help/landline/digital-voice--how-do-i-use-my-calling-features-

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Bobsherunkle
Beginner

on ‎19-08-2021 22h14

1,869 Views
Message 33 of 37

Re: Digital Voice Issue

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That's what the previous answer said. There may be a "Manage Digital Voice" link, but I can't see it. Can you send me the actual link for the actual web page, please?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎20-08-2021 6h42

1,852 Views
Message 34 of 37

Re: Digital Voice Issue

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@Bobsherunkle wrote:

That's what the previous answer said. There may be a "Manage Digital Voice" link, but I can't see it. Can you send me the actual link for the actual web page, please?

Perhaps another forum member can help?

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imjolly
Distinguished Sage
Distinguished Sage

‎20-08-2021 8h33 - edited ‎20-08-2021 8h39

1,836 Views
Message 35 of 37

Re: Digital Voice Issue

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@Bobsherunkle 

can seem to post link to manage digital voice  just reverts back to MYBT  

 



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Andy005
Recognised Expert

on ‎20-08-2021 8h57

1,817 Views
Message 36 of 37

Re: Digital Voice Issue

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@Bobsherunklewrote:

That's what the previous answer said. There may be a "Manage Digital Voice" link, but I can't see it. Can you send me the actual link for the actual web page, please?

If you want to manage your Digital Voice features @Bobsherunkle then log in to My BT, click on 'Your Products' and then 'Manage' under Digital Voice. You'll then see the features such as Call Waiting, Divert etc.

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shemau
Beginner

on ‎02-03-2022 11h37

1,542 Views
Message 37 of 37

Re: Digital Voice Issue

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As a moderator you should know the products better and provide clearer instructions.

The links are misleading, be more specific. My BT has no mention of voice. From My BT you have to go to Your Products (hang on, should that be My Products); From there you have to go to Digital Voice. From the you have to go Voicemail Essentials. The choices are 0, 4, 7 or 10 rings. There is NO option to disable the voice mail service.

Unless this is the wrong path, because the instructions were unclear, it is not possible to turn the feature off.

Also, both 15710 and 15711 take you to voice mail. No obvious selection there to disable it either.

Sure there is an app, but that appears to a thin layer over the web site, just in mobile mode.

Overall assessment, poorly integrated solution with untrained staff suggesting it is possible.

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