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Message 1 of 24

Digital Voice migration if not using Smart Hub 2

I'm on BT Full Fibre 900 but connect it directly to my own router using PPPoE. This means I'm not using the Smart Hub 2 (it just sits unused in its box) so will no longer have a landline phone service. I would use the Smart Hub 2 in bridge mode ala what Virgin Media boxes offer with Modem Mode, however according to other posts here Smart Hub 2 doesn't offer such a thing, and I expect such a passthrough mode wouldn't work with Digital Voice anyway.

Is BT planning to offer alternatives for those of us who would still like a landline backup to our mobile phone? I know I'm not the only person who prefers to use my own more powerful/flexible router and wifi APs.

(I've checked the Digital Voice FAQs and couldn't find an answer to this)

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Message 2 of 24

Re: Digital Voice migration if not using Smart Hub 2

If you wish to have BT Digital Voice, you are compelled to use the Smart Hub2. However, you can have broadband without a voice service from BT and use a third party VoIP provider.

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Message 3 of 24

Re: Digital Voice migration if not using Smart Hub 2

Thanks for confirming that licquorice, I'll look into others VoIP options.

Regarding my current phone socket, is that customer-removable since it'll be a paper weight after switch over?

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Message 4 of 24

Re: Digital Voice migration if not using Smart Hub 2

Strictly speaking, the master socket is the responsibility of Openreach but..........

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Message 5 of 24

Re: Digital Voice migration if not using Smart Hub 2


@licquorice wrote:

Strictly speaking, the master socket is the responsibility of Openreach but..........


… you won’t be the only one 😉

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Message 6 of 24

Re: Digital Voice migration if not using Smart Hub 2

@licquorice @jac_95 Sorry to hijack the thread a little, but in that case, do you think Openreach would come and remove the old master socket for free? I've been thinking about removing mine too, as they are now useless at both properties that have been migrated to DV and are just lumps stuck to the wall!

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Message 7 of 24

Re: Digital Voice migration if not using Smart Hub 2

Very doubtful, why not ask them.

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Message 8 of 24

Re: Digital Voice migration if not using Smart Hub 2

why not just remove it and fit a blanking plate to cover the space as much neater



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Message 9 of 24

Re: Digital Voice migration if not using Smart Hub 2


@licquoricewrote:

Very doubtful, why not ask them.


Fair point. I'll ask BT next time I call them for anything. Just wondered if anyone had already had experience of it already.

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Message 10 of 24

Re: Digital Voice migration if not using Smart Hub 2


@imjollywrote:

why not just remove it and fit a blanking plate to cover the space as much neater


I'll probably do that, or remove it all including the back box and fill the hole.

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