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Stewart1
Aspiring Contributor
1,522 Views
Message 1 of 4

Direct Debit Mandate

I wish to pay my phone bill from a third part account, I have been advised by billing that three Direct Debit mandates have been sent - I have not received one.

 

In this modern age where most things are done electronically why can BT not email me the form?

 

Finally I was exasperated and cancelled my Direct Debit, BT have no problem sending a snotty letter but fail to include a Direct Debit mandate, surely this would be common sense?

 

Thanks in advance for any replies.

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3 REPLIES 3
Webby
Distinguished Sage
1,513 Views
Message 2 of 4

Re: Direct Debit Mandate

The letter would have been automatic

A direct debit mandate is required as it needs to be signed.
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Stewart1
Aspiring Contributor
1,508 Views
Message 3 of 4

Re: Direct Debit Mandate

Thanks Webby but if they were to email me a Direct Debit I could print, get signed and returned - this should not be an issue.

 

What do you think?

 

Also, if the letter is send automatically, why could they not sent a Direct Debit mandate automatically.

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Stewart1
Aspiring Contributor
1,481 Views
Message 4 of 4

Re: Direct Debit Mandate

Do any other moderators in the know, know why BT can not email a Direct Debit Mandate?

 

I understand BT have sent four now but none received - what is the chance of sending in back without BT mislaying it?

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